Help and Support

Contact Support

If you need help or have a question, you can contact us.

User Manual for less-obvious features (recommended)

Here is the user manual.

Quick tips

Tips to help you get the most out of Presence.

Webjimbo-specific help

Please see this page.

Frequently Asked Questions

• What's the web browser address for accessing my Mac?
• I can't log in!
• Where's the iPhone/iPad version?
• Is my information secure?
• Will Presence/Webjimbo work if my Mac is asleep? What are my options?
• Can I access USB and Firewire drives connected to my Mac?
• Can I access shared files on other computers / Airport / Time Capsule?
• Can I access my Time Capsule without Presence running on a Mac (or if my Mac is off/asleep)?
• Can I run Presence/Webjimbo on more than one Mac on the same network?
• What can I use in Spotlight queries?
• When I take a photo through my Mac's camera, is it saved anywhere?
• What to do if Airport Utility gives you a "Double NAT" error
• What firewall settings should I use?
• How do I uninstall?
• Uninstall failed, or there are repeated launchd messages in the Console
• Do I have to pay to use Presence when I've already bought FarFinder?